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FAQ

Curiosity is rewarded. We try to answer everything here so you’re not left in the dark. If you don’t find your answer here shoot us an email

Products

Will your products cause me to breakout? 

They should not, as we have worked to create textures that contain more lightweight, non-comedogenic oils. (Did you know? A “comedone” is a pore blockage, so non-comedogenic ingredients are those that do not generate pore blockages — they won’t block your pores.)

How long will my product last?

It’s different for every product. Most have a shelf life of 1 to 3 years before opening. Once opened, they will last for 3 to 12 months — look for the “period after opening” or open jar symbol on the packaging. 

Will my product melt/dry/freeze/expire?

Our products go through rigorous tests called freeze/thaw series to insure they do not melt. Technically, formulas with a high water content could freeze but it would be rare in typical household temps. Products with volatile ingredients or high water content can evaporate and dry out but it's not likely with the packaging we select.

What skin types are Saie products suitable for?

Please see product pages for specific information on complexion products and what skin types they are best suited for. Our mascara, lip and brow products are great for everyone!

Does Saie test on animals?

No way. We are a cruelty free brand.

How is Saie sustainable?

To learn more about sustainability at Saie, go to *link* for more information. We take sustainability and our environment very seriously and we are doing our best to use sustainable materials in everything from our packaging to our ingredients. If you have anything to add to the conversation, please email sustainability@saiehello.com 

Is Saie organic?

We are not completely organic but do use many organic ingredients. While some brands might stretch this into calling themselves organic, transparency is of the utmost importance to us. If you look at our ingredient labels, you'll see that we call out our organic ingredients.

Why isn't Saie vegan?

Creating high-performance products that are non-toxic is our brand mission. Saie isn't vegan because we have found that ethically sourced beeswax is extremely effective in developing clean products. That is the only animal by-product we use, and it’s used in Mascara 101 and Liquid Lip Balm.

What does safer synthetics mean and why does Saie use them?

Safer synthetics are raw materials that have been developed or bio-synthesized in a lab. Most of the safer synthetics we use are derived from plants. We use safe synthetics to enhance the performance of our products.

Do you use preservatives?

Of course! We have to use preservatives in order to prevent bacteria from growing, especially in water-based formulas. Examples include: Phenethyl Alcohol and Potassium Sorbate. We do not use Parabens, Methylparaben, or Propylparaben because they are known carcinogens. We also do not use Phenoxyethanol because it is a petrochemical, which isn't good for your body or our planet.

Do you use essential oils?

Yes, but very selectively.

How can I learn more about a product?

Please visit our product pages or send us an email at help@saiehello.com if there is anything else you are interested in learning about.

What is your plan for future products?

We have lots and lots of plans for future products. Please follow us on instagram @saiebeauty to keep abreast of about new product launches.

What is the difference between Saie formulas and other formulas?

At Saie we focus on developing products that we really, really want for ourselves and members of our community. They are formulas or products that are either missing in the non-toxic market, or that we feel are superior to other products.