Curiosity is rewarded. We try to answer everything here so you’re not left in the dark. If you don’t find your answer here, shoot us an email.

Please email hi@saiehello.com with your order number ASAP and we'll get back to you!

You will receive an order confirmation after you place your order. We aim to process all orders within 2 business days (excluding weekends and holidays), but during high volume times, it can take longer. You should receive a tracking number when your order ships; please note, it can take up to 24 hours for the tracking to become active. 

With any other questions you can email hi@saiehello.com!

Please reach out to hi@saiehello.com to begin your exchange!

Lost or missing packages must be reported to Saie within 14 days of your shipment notification email (be sure to check your spam folder) in order to pursue a replacement or credit. After that period, Saie can no longer take responsibility for the order. Thank you for your understanding!

Please send an email to hi@saiehello.com with a photo of the damaged item along with your order number, and our CX team would be happy to help resolve the matter with you. Damages or missing items must be reported within 14 days of your order delivery.

If you believe your order to have been lost or stolen, please shoot us an email at hi@saiehello.com with your order number, and we’ll do our best to get to the bottom of it! 

Once an order has been processed, we can no longer make changes. If your shipping address needs changing, please reach out to us at hi@saiehello.com for assistance ASAP!

We love doing giveaways and special offers for our first-time customers! For a little taste, feel free to text SAIE to (833) 761-7421, and follow the link we send for an automatic $5 off at checkout. Please note that only one discount can be applied per order. 

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Amazon Pay.

Please email hi@saiehello.com if you realize the address is incorrect.

Oh no! Please emailhi@saiehello.comwithin 14 days of delivery with a photo of the damage and we'll make it right.

If you have placed a Pre-Order, your complete order will ship out in one package when all items are in stock and available to ship. Estimated ship dates for pre-ordered items are located on the individual product pages. You'll also receive an automated email alerting you of your pre-order. If you would like to receive separate shipments, we kindly ask that you make separate transactions since we can only guarantee free shipping on orders $30+. We appreciate your understanding!

For orders $30 and over, we are happy to offer free shipping within the continental US! Orders shipping to Hawaii, Alaska, & Puerto Rico will be charged a small $5 ship-fee.

We aim to process all orders within 3 business days of order placement. Shipping can then take 1-2 days on the east coast, 2-4 days in the midwest, and 4-6 days on the west coast. During high volume times (like holidays or launches of new products) orders may take longer to process. 

We’re pleased to share that most Saie products can be purchased internationally through Cult Beauty & Sephora Canada! If you are ordering from saiehello.com to an international forwarding address, we cannot guarantee the order will be delivered and we will not pursue replacement orders. 

Made in the US, Canada, and Italy. 

They should not, as we have worked to create textures that contain more lightweight, non-comedogenic oils. (Did you know? A “comedone” is a pore blockage, so non-comedogenic ingredients are those that do not generate pore blockages — they won’t block your pores.)

It’s different for every product. Most have a shelf life of 1 to 3 years before opening. Once opened, they will last for 3 to 12 months — look for the “period after opening” or open jar symbol on the packaging. 

Our products go through rigorous tests called freeze/thaw series to insure they do not melt. Technically, formulas with a high water content could freeze but it would be rare in typical household temps. Products with volatile ingredients or high water content can evaporate and dry out but it's not likely with the packaging we select.

Please see product pages for specific information on complexion products and what skin types they are best suited for. Our mascara, lip and brow products are great for everyone!

No way. We are a cruelty free brand.

To learn more about sustainability at Saie, go to Our Practices for more information. We take sustainability and our environment very seriously and we are doing our best to use sustainable materials in everything from our packaging to our ingredients. If you have anything to add to the conversation, please email sustainability@saiehello.com 

We are not completely organic but do use many organic ingredients. While some brands might stretch this into calling themselves organic, transparency is of the utmost importance to us. If you look at our ingredient labels, you'll see that we call out our organic ingredients.

Glowy Super Gel, Dew Blush, Really Great Gloss are all vegan! Outside of sustainably & ethically sourced beeswax, the rest of our ingredients are also vegan, which you can read more about here. 

We’re happy to report that none of our products' ingredients contain gluten! However they were not made in gluten-free facilities, nor do we have a gluten-free certification.

Safer synthetics are raw materials that have been developed or bio-synthesized in a lab. All of the safer synthetics we use are derived from plantsand sustainably made. We use safe synthetics to enhance the performance of our products.

Yes. While we did not test our products on pregnant women, all of our products are suitable for most skin types. We recommend consulting with your doctor before introducing any new products or ingredients into your routine while pregnant or breastfeeding. In fact, two of our founders both wore Saie throughout their entire pregnancies! Check out our Ingredients Page on our website for a full list of everything we use in our formulas, and let us know if you have any further questions.

Of course! We have to use preservatives in order to prevent bacteria from growing, especially in water-based formulas. Examples include: Phenethyl Alcohol and Potassium Sorbate. We do not use Parabens, Methylparaben, or Propylparaben because they are known carcinogens. We also do not use Phenoxyethanol because it is a petrochemical, which isn't good for your body or our planet.

Yes, but very selectively.

We understand this can be a red-flag ingredient, however,the mica we use in our formulas is sustainably & ethically sourced through the Ecocert process. It’s 100% free of child labor. Our suppliers unfortunately don't disclose the exact locations of the mines, which is typical for the industry. We always hope to be as transparent as possible when sourcing our ingredients!

Please visit our product pages or send us an email at hi@saiehello.com if there is anything else you are interested in learning about.

We have lots and lots of plans for future products. Please follow us on instagram @saiebeauty to keep abreast of about new product launches.

At Saie we focus on developing products that we really, really want for ourselves and members of our community. They are formulas or products that are either missing in the non-toxic market, or that we feel are superior to other products.

Something not playing nicely with your skin? We’d love to help! Please send an email to hi@saiehello.com within 30 days of receiving the product so we can assist. We also encourage you to check out our Full Ingredients List before ordering if you have a known sensitivity. 

We’d love to get you shade-matched for Slip Tint, and/or make personalized product recommendations for you! Send us a selfie to hi@saiehello.com, or text SAIE to (833) 761-7421, and our team will make our recommendation. Our hours are Monday-Friday 9am-5pm EST. 

Having trouble with your pump? No worries, there’s an easy fix! Our eco-friendly pumps for Glowy Super Gel, Slip Tint & Sunvisor work based on having an airtight seal - there is no straw like other pumps have, meaning less plastic. However, sometimes an air bubble can sneak into the bottle making it finicky, but there are a few different tricks to work out the extra air in your bottle:

Make sure the pump is tightly screwed onto the bottle and try to get the product down near the pump (holding upside down helps). Then, hold a finger tightly over the dispenser so you're completely blocking anything, even air, from coming out. Simultaneously, slowly & firmly pump the tube several times - this creates a pressure that will help work out the air bubble. 

For Slip Tint & Sunvisor, it may help to squeeze the bottle lightly while you pump as well! If that doesn’t work, carefully unscrew the pump from the tube, then gently squeeze the product down to the tube opening (like toothpaste!). This should help release some air from the tube. Before any product is squeezed out, screw the pump back on securely and try these steps again. For further assistance, please email hi@saiehello.com!

As a company, we’ve made a strong commitment to practice sustainability as much as possible. We are happy to work with you and find the best solution if you wish to make a return!

We want you to be happy with your products. If you open the product and do not totally love what you ordered, we offer a 50% refund along with a 25% discount toward your next order within 30 days of purchasing. Please contact hi@saiehello.com and we'll help you find something you love!

For unopened orders, please contact hi@saiehello.com within 30 days of your purchase so we can best assist.