Curiosity is rewarded. We try to answer everything here so you’re not left in the dark. If you don’t find your answer here, shoot us an email.

TYB coins are only redeemable in the US on saiehello.com. While we are not available outside of the US yet, we are always working on expanding! 

If your TYB order is lost in transit or cancelled by Saie for any reason, we ask that you reach out to TYB directly at help@tyb.xyz so they can assist you with updating your coins.

All purchases made with TYB coins are not eligible for return or exchange. These purchases are final sale.

1. Select Catch at checkout. You’ll be redirected to Catch to log in or create an account. 
2. To create an account, you’ll need to provide your phone number, name and email and link a debit card or bank account. Catch uses Plaid and Teller to link your bank in seconds—you’ve probably done this before if you have Venmo, Robinhood, or have filed your taxes online.
3. If you already have a Catch account, just verify your phone number and pay.

Yes! You’ll only earn money, never pay money.

If it’s your first time using Catch, you’ll get an extra $10 in store credit towards your next purchase in addition to what Saie is offering.

Your Saie credits can only be redeemed online at saiehello.com and must be used before they expire. To redeem, just pay with Catch again next time you’re shopping with us.

You can’t earn or redeem credits on gift card purchases or subscriptions. Other than that, no restrictions

Your credits will automatically be applied when you shop with us again and pay with Catch. You can also manage your credits at any time by logging into your Catch account.

If you’d like to share the love, simply select “share as gift” in your Catch account to gift your credit to a friend so they can use it towards something special at saiehello.com.

Unlike other payment methods who take a cut of every transaction, Catch charges Saie only when it drives value to our business. In other words, we pay Catch a small fee if and when you return and redeem your Catch-earned store credit.

Catch was founded in 2020 by some people in San Francisco who wondered why we all use credit cards when there’s a better alternative for everyone (except the credit card companies). Our team hails from companies like Affirm, Google, Apple, and LinkedIn. Some of our biggest fans are Saie (obviously) and the founders of Warby Parker, Allbirds, Harry’s, DoorDash and Casper.  And now we hope to add you to that list! [learn more]

Shoot - we're sorry to hear that! Please report this to Saie within 14 days of your shipment notification email (be sure to check your spam folder) and our team is happy to open a claim! Our team can assist with a replacement or store credit if the order was marked as successfully delivered. After the 14 day period, Saie can no longer take responsibility for the order. Thank you for your understanding.

Please email hi@saiehello.com with your order number ASAP and we'll get back to you!

You will receive an order confirmation after you place your order. You should receive a tracking number when your order ships; please note, it can take up to 24 hours for the tracking to become active. 

With any other questions you can email hi@saiehello.com!

Please reach out to hi@saiehello.com within 30 days of your purchase to begin your exchange!

Lost or missing packages must be reported to Saie within 14 days of your shipment notification email (be sure to check your spam folder) in order to pursue a replacement or credit. After that period, Saie can no longer take responsibility for the order. Thank you for your understanding!

Please send an email to hi@saiehello.com with details of the missing or damaged item along with your order number, and our Customer Service team will be happy to help resolve the matter with a replacement or credit. If the item is damaged, please share photos. Damages or missing items must be reported within 14 days of your order delivery.

Once an order has been processed, we can no longer make changes. If your shipping address needs changing, please reach out to us at hi@saiehello.com for assistance ASAP!

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Amazon Pay.

Your shipping address can be viewed at the bottom of your order confirmation email, and can usually be adjusted within 24 hours of placing the order. If your address is incorrect, please send us an email at hi@saiehello.com ASAP so we can assist!

If you have placed a Pre-Order, your complete order will ship out in one package when all items are in stock and available to ship. Estimated ship dates for pre-ordered items are located on the individual product pages. You'll also receive an automated email alerting you of your pre-order. If you would like to receive separate shipments, we kindly ask that you make separate transactions since we can only guarantee free shipping on orders $45+. We appreciate your understanding!

For orders $45 and over, we are happy to offer free shipping within the continental US! Orders shipping to Hawaii, Alaska, Guam & Puerto Rico will be charged a small $5 ship-fee.

We aim to process all orders within 3 business days of order placement. Shipping usually takes 1-2 days to the east coast, 2-4 days to the midwest, and 4-6 days to the west coast. During high volume times (like holidays or launches of new products) orders may take longer to process (3-5 business days). We send automated confirmation emails & shipping updates so that you're always informed! 

Yes! We're happy to offer you 2-Day Shipping for $14 at checkout. Please note that all orders require processing before being picked up by the carrier. We aim to process all orders within 3 business days of order placement and 3 - 5 business days during high volume periods such as holidays and product launches. Once your order has completed processing and is with the carrier, the two day shipping time begins.

We’re pleased to share that most Saie products can be purchased internationally through Cult Beauty & Sephora Canada! If you are ordering from saiehello.com to an international forwarding address, we cannot guarantee the order will be delivered and we will not pursue replacement orders. 

The Vanity Case: Limited Quantities available. Comes pre-loaded with your choice of full-sized Glowy Super Gel for $60. This is sold as a set. Sales are final.

HOW IT WORKS

Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout.

Note that Gift Card purchases do not count toward the subtotal needed for free shipping and most promotional requirements.

We source the highest quality, clean ingredients and most innovative, environmentally responsible packaging solutions from various countries around the world.

They should not, as we have worked to create textures that contain more lightweight, non-comedogenic oils. (Did you know? A “comedone” is a pore blockage, so non-comedogenic ingredients are those that do not generate pore blockages — they won’t block your pores.)

It’s different for every product. Most have a shelf life of 1 to 3 years before opening. Once opened, they will last for 3 to 12 months — look for the “period after opening” or open jar symbol on the packaging. 

Our products go through rigorous tests called freeze/thaw series to insure they do not melt. Technically, formulas with a high water content could freeze but it would be rare in typical household temps. Products with volatile ingredients or high water content can evaporate and dry out but it's not likely with the packaging we select.

Please see product pages for specific information on complexion products and what skin types they are best suited for. Our mascara, lip and brow products are great for everyone!

No way. We are a cruelty free brand.

To learn more about sustainability at Saie, go to Our Practices for more information. We take sustainability and our environment very seriously and we are doing our best to use sustainable materials in everything from our packaging to our ingredients. If you have anything to add to the conversation, please email sustainability@saiehello.com 

We are not completely organic but do use many organic ingredients. While some brands might stretch this into calling themselves organic, transparency is of the utmost importance to us. If you look at our ingredient labels, you'll see that we call out our organic ingredients.

Glowy Super Gel, Dew Blush, Really Great Gloss are all vegan! Outside of sustainably & ethically sourced beeswax, the rest of our ingredients are also vegan, which you can read more about here. 

We’re happy to report that none of our products' ingredients contain gluten! However they were not made in gluten-free facilities, nor do we have a gluten-free certification.

Safer synthetics are raw materials that have been developed or bio-synthesized in a lab. All of the safer synthetics we use are derived from plantsand sustainably made. We use safe synthetics to enhance the performance of our products.

Yes. While we did not test our products on pregnant women, all of our products are suitable for most skin types. We recommend consulting with your doctor before introducing any new products or ingredients into your routine while pregnant or breastfeeding. In fact, our founder wore Saie throughout her entire pregnancy! Check out our Ingredients Page for a full list of everything we use in our formulas, and let us know if you have any further questions.

Of course! We have to use preservatives in order to prevent bacteria from growing, especially in water-based formulas. Examples include: Phenethyl Alcohol and Potassium Sorbate. We do not use Parabens, Methylparaben, or Propylparaben because they are known carcinogens. We also do not use Phenoxyethanol because it is a petrochemical, which isn't good for your body or our planet.

Yes, but very selectively.

We understand this can be a red-flag ingredient, however,the mica we use in our formulas is sustainably & ethically sourced through the Ecocert process. It’s 100% free of child labor. Our suppliers unfortunately don't disclose the exact locations of the mines, which is typical for the industry. We always hope to be as transparent as possible when sourcing our ingredients!

Please visit our product pages or send us an email at hi@saiehello.com if there is anything else you are interested in learning about.

We have lots and lots of plans for future products. Please follow us on instagram @saiebeauty to keep abreast of about new product launches.

At Saie we focus on developing products that we really, really want for ourselves and members of our community. They are formulas or products that are either missing in the non-toxic market, or that we feel are superior to other products.

Something not playing nicely with your skin? We’d love to help! Please send an email to hi@saiehello.com within 30 days of receiving the product so we can assist. We also encourage you to check out our Full Ingredients List before ordering if you have a known sensitivity. 

We’d love to get you shade-matched for Slip Tint, and/or make personalized product recommendations for you! Send us a selfie to hi@saiehello.com, or text SAIE to 30232, and our team will make our recommendation. Our hours are Monday-Friday 9am-5pm EST. 

Having trouble with your pump? No worries, there’s an easy fix! Our eco-friendly pumps for Glowy Super Gel, Slip Tint & Sunvisor work based on having an airtight seal - there is no straw like other pumps have, meaning less plastic. However, sometimes an air bubble can sneak into the bottle making it finicky, but there are a few different tricks to work out the extra air in your bottle:

Make sure the pump is tightly screwed onto the bottle and try to get the product down near the pump (holding upside down helps). Then, hold a finger tightly over the dispenser so you're completely blocking anything, even air, from coming out. Simultaneously, slowly & firmly pump the tube several times - this creates a pressure that will help work out the air bubble. 

For Slip Tint & Sunvisor, it may help to squeeze the bottle lightly while you pump as well! If that doesn’t work, carefully unscrew the pump from the tube, then gently squeeze the product down to the tube opening (like toothpaste!). This should help release some air from the tube. Before any product is squeezed out, screw the pump back on securely and try these steps again. For further assistance, please email hi@saiehello.com!

As a company, we’ve made a strong commitment to practice sustainability as much as possible. We are happy to work with you and find the best solution if you wish to make a return!

We want you to be happy with your products. If you open the product and do not totally love what you ordered, we offer a 50% refund along with a 25% discount toward your next order within 30 days of purchasing. Please contact hi@saiehello.com and we'll help you find something you love!

For unopened orders, please contact hi@saiehello.com within 30 days of your purchase so we can best assist.

The Vanity Case: Limited Quantities available. Comes pre-loaded with your choice of full-sized Glowy Super Gel for $60. This is sold as a set. Sales are final.