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FAQ

Curiosity is rewarded. We try to answer everything here so you’re not left in the dark. If you don’t find your answer here, shoot us an email.

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What if I need to change or cancel my order?

Please email help@saiehello.com with your order number and we'll get back to you!

What's the status of my order?

You should receive an order confirmation after you place your order. We aim to process all orders within 2 business days (excluding weekends and holidays), but during high volume times, it can take longer. You should receive a tracking number when your order ships. Refer here for more information on timing of shipping. It can take up to 24 hours for the tracking to become active. 

With any other questions you can email help@saiehello.com

Oh no! My package is lost?

Email us at help@saiehello.com and we'll get to the bottom of it!

What forms of payment of you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Amazon Pay.

How can I edit my shipping address?

Please email help@saiehello.com if you realize the address is incorrect.

What if something I ordered arrived damaged? 

Oh no! Please email help@saiehello.com with a photo of the damage and we'll do our best to get you new product.