Curiosity is rewarded. We try to answer everything here so you’re not left in the dark. If you don’t find your answer here, shoot us an email.

Yes! The Vanity Case ships to the UK and most EU countries. However, please note that we are currently unable to ship to Italy, Spain, Greece, Portugal, and Slovenia.

Our international community is able to purchase up to 3 Vanity Cases, per size.

The Vanity Case is not eligible for discounts or promotions, including TYB Coins.

All Vanity Case sales are final.

TYB coins are only redeemable in the US on saiehello.com. They cannot apply towards sitewide sales, Vanity Cases, Saie Vintage, gift cards, limited edition collabs and discounted bundles. While we are not available outside of the US yet, we are always working on expanding! 

If your TYB order is lost in transit or cancelled by Saie for any reason, we ask that you reach out to TYB directly at help@tyb.xyz so they can assist you with updating your coins.

All purchases made with TYB coins are not eligible for return or exchange. These purchases are final sale.

Shoot - we're sorry to hear that!

For U.S shipments, please report this to Saie within 14 days of your shipment notification email (be sure to check your spam folder) and our team is happy to open a claim! Our team can assist with a replacement or store credit if the order was marked as successfully delivered. After the 14 day period, Saie can no longer take responsibility for the order. Thank you for your understanding.

For International orders:

• Use the “Need Help” button on your tracking page, or
• Email: help@passportglobal.com

Please email hi@saiehello.com with your order number ASAP and we'll get back to you! We can submit a cancellation or shade modification request, but unfortunately once orders are processed, they typically cannot be canceled or modified. We appreciate your understanding.

You will receive an order confirmation after you place your order. You should receive a tracking number when your order ships; please note, it can take up to 24 hours for the tracking to become active. 

With any other questions you can email hi@saiehello.com!

For International orders:

• Use your tracking page for the most up-to-date status.

Please reach out to hi@saiehello.com within 30 days of your purchase to begin your exchange!

Lost or missing packages must be reported to Saie within 14 days of your shipment notification email (be sure to check your spam folder) in order to pursue a replacement or credit. After that period, Saie can no longer take responsibility for the order. Thank you for your understanding!

Please send an email to hi@saiehello.com with details of the missing or damaged item along with your order number, and our Customer Service team will be happy to help resolve the matter with a replacement or credit. If the item is damaged, please share photos. Damages or missing items must be reported within 14 days of your order delivery.

Once an order has been processed, we can no longer make changes. If your shipping address needs changing, please reach out to us at hi@saiehello.com for assistance ASAP!

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Amazon Pay.

If you have placed a Pre-Order, your complete order will ship out in one package when all items are in stock and available to ship. Estimated ship dates for pre-ordered items are located on the individual product pages. You'll also receive an automated email alerting you of your pre-order. If you would like to receive separate shipments, we kindly ask that you make separate transactions since we can only guarantee free shipping on orders $45+. We appreciate your understanding!

We ship throughout the continental United States, as well as Hawaii, Alaska, Puerto Rico, and Guam.

For orders $50 and over, we are happy to offer free shipping within the continental US!

For orders under $50, standard Shipping is $7.95

Free shipping is available on all continental U.S. orders over $50. Shipments to Hawaii, Alaska, Guam, and Puerto Rico incur a $7.95 fee.

We aim to process all orders within 3 business days of order placement.
Shipping usually takes 1-2 days to the east coast, 2-4 days to the midwest, and 4-6 days to the west coast. During high volume times (like holidays or launches of new products) orders may take longer to process (3-5 business days). We send automated confirmation emails & shipping updates so that you're always informed! 

Yes! We're happy to
offer you 2-Day Shipping for $14 at checkout. Please note that all orders
require processing before being picked up by the carrier. We aim to process all
orders within 3 business days of order placement and 3 - 5 business days during
high volume periods such as holidays and product launches. Once your order has
completed processing and is with the carrier, the two day shipping time begins.

If you are ordering from saiehello.com to an international forwarding address or hotel, we cannot guarantee the order will be delivered and we will not pursue replacement orders. 

We’re sorry for the inconvenience. Due to current airspace restrictions, we are temporarily unable to ship to the following countries and regions. Shipping will resume as soon as our carriers restore service:

• Israel (IL)
• Jordan (JO)
• Bahrain (BH)
• Iraq (IQ)
• Eritrea (ER)
• Kuwait (KW)
• Qatar (QA)
• Oman (OM)

We have resumed shipping to the UAE. Please allow for up to 5-7 additional days to process your order.

We are happy to announce we can ship to the below countries:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Congo - Brazzaville, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Germany, Ghana, Greece, Guadeloupe, Guatemala, Guernsey, Guinea, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kuwait, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Martinique, Malta, Mauritius, Mexico, Moldova, Monaco, Morocco, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Saint Martin, San Marino, Saudi Arabia, Senegal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, United Arab Emirates (UAE), United Kingdom, Uruguay, Vietnam, Zambia, Zimbabwe

We are unable to ship to 95 restricted locations due to carrier limitations, customs restrictions, or local regulations. A complete list of excluded locations is below:

Albania, Andorra, Angola, Armenia, Azerbaijan, Benin, Burkina Faso, Burundi, Chad, Comoros, Congo–Kinshasa (DR Congo), Djibouti, Equatorial Guinea, Eritrea, Fiji, Gambia, Georgia, Grenada, Guinea-Bissau, Iceland, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Lesotho, Liberia, Mali, Mauritania, Mongolia, Montenegro, Myanmar, Nauru, North Macedonia, Papua New Guinea, Rwanda, Samoa, São Tomé & Príncipe, Serbia, Seychelles, Sierra Leone, Solomon Islands, Tajikistan, Timor-Leste, Tonga, Tuvalu, Uzbekistan, Ukraine, Vanuatu, Vatican City, Venezuela, Iran, Laos, North Korea, Russia, Cuba, Somalia, South Sudan, Sudan, Syria, Yemen, Western Sahara, Palestine.

Canada: $28 CAD

United Kingdom: £10

Australia: 40 AUD

EU: €27

United Arab Emirates: 255 AED

Rest of World: $20 USD

Orders with The Vanity Case incur different costs. We currently ship The Vanity Case to the UK and EU

United Kingdom: £32

EU: €48

Yes! The Vanity Case ships to the UK and most EU countries. However, please note that we are currently unable to ship to Italy, Spain, Greece, Portugal, and Slovenia.

While we offer free shipping on most orders to the UK and EU, the Vanity Case is excluded from this offer due to shipping constraints. Standard shipping rates will apply at checkout.

Yes! Free shipping is available for all orders over:

Canada: $120 CAD

United Kingdom: £70

Australia: $155 AUD

European Union: €125

United Arab Emirates: AED 770

Rest of World: $175

Please note that The Vanity Case is excluded from this offer due to shipping constraints. Standard shipping rates will apply at checkout.

The shipping line item is inclusive of shipping, duties and taxes. So if you are still seeing a charge after exceeding the threshold, it is for other tax and duties fees required by the country you are shipping to.

Processing Time
All orders require 1–3 business days for processing (3–5 business days during peak periods). Delivery time begins after processing is complete.

Delivery Estimates
Most orders arrive within 8–14 business days after fulfillment.

Standard International (DDP)* estimates

• Canada: 4–9 business days
• Australia: 5–9 business days
• United Kingdom: 3–8 business days
• European Union: 5–9 business days
• Rest of World: 8–16 business days

Expedited International (DDP)*estimates

• Canada: 2–7 business days
• Australia: 4–8 business days
• United Kingdom: 3–7 business days
• European Union: 4–8 business days
• Rest of World: 5–12 business days

To create a better delivery experience for you, we offer Delivered Duty Paid (DDP) shipping to our international customers. By shipping DDP, duties and taxes are collected directly at checkout so that your package is less likely to be stopped at customs. Please note that duties and taxes assessed by customs vary by country and product.

For DDP shipments, taxes (VAT/GST) are collected at checkout. In most markets, taxes are remitted to the tax authority as part of the customs clearance process. However, some markets require the seller to remit taxes on low-value goods outside of the import process. For these markets, Passport acts as the Seller of Record for importing your low-value consignments / products. Note that by placing an order, you agree to the linked terms of service: European Union, United Kingdom, Australia, New Zealand, Norway, Singapore, and Switzerland.

After your order is fulfilled, you will receive a tracking email. Please allow up to 48 hours for your link to update.

You can follow the progress of your shipment through your Saie tracking page.

Packages may pause during customs processing or due to weather-related delays. Your tracking page will update once movement resumes.

For assistance at any time:

• Use the “Need Help” button on your tracking page, or
• Email: help@passportglobal.com

HOW IT WORKS

Select your desired gift amount. Add to cart. Check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll use their gift code during checkout.

Note that Gift Card purchases do not count toward the subtotal needed for free shipping and most promotional requirements.

We source the highest quality, clean ingredients and most innovative, environmentally responsible packaging solutions from various countries around the world.

They should not, as we have worked to create textures that contain more lightweight, non-comedogenic oils. (Did you know? A “comedone” is a pore blockage, so non-comedogenic ingredients are those that do not generate pore blockages — they won’t block your pores.)

It’s different for every product. Most have a shelf life of 1 to 3 years before opening. Once opened, they will last for 3 to 12 months — look for the “period after opening” or open jar symbol on the packaging. 

Our products go through rigorous tests called freeze/thaw series to insure they do not melt. Technically, formulas with a high water content could freeze but it would be rare in typical household temps. Products with volatile ingredients or high water content can evaporate and dry out but it's not likely with the packaging we select.

Please see product pages for specific information on complexion products and what skin types they are best suited for. Our mascara, lip and brow products are great for everyone!

No way. We are a cruelty free brand.

To learn more about sustainability at Saie, go to Our Practices for more information. We take sustainability and our environment very seriously and we are doing our best to use sustainable materials in everything from our packaging to our ingredients. If you have anything to add to the conversation, please email sustainability@saiehello.com 

We are not completely organic but do use many organic ingredients. While some brands might stretch this into calling themselves organic, transparency is of the utmost importance to us. If you look at our ingredient labels, you'll see that we call out our organic ingredients.

Glowy Super Gel, Dew Blush, Really Great Gloss are all vegan! Outside of sustainably & ethically sourced beeswax, the rest of our ingredients are also vegan, which you can read more about here. 

We’re happy to report that none of our products' ingredients contain gluten! However they were not made in gluten-free facilities, nor do we have a gluten-free certification.

Safer synthetics are raw materials that have been developed or bio-synthesized in a lab. All of the safer synthetics we use are derived from plantsand sustainably made. We use safe synthetics to enhance the performance of our products.

Yes. While we did not test our products on pregnant women, all of our products are suitable for most skin types. We recommend consulting with your doctor before introducing any new products or ingredients into your routine while pregnant or breastfeeding. In fact, our founder wore Saie throughout her entire pregnancy! Check out our Ingredients Page for a full list of everything we use in our formulas, and let us know if you have any further questions.

Of course! We have to use preservatives in order to prevent bacteria from growing, especially in water-based formulas. Examples include: Phenethyl Alcohol and Potassium Sorbate. We do not use Parabens, Methylparaben, or Propylparaben because they are known carcinogens. We also do not use Phenoxyethanol because it is a petrochemical, which isn't good for your body or our planet.

Yes, but very selectively.

We understand this can be a red-flag ingredient, however,the mica we use in our formulas is sustainably & ethically sourced through the Ecocert process. It’s 100% free of child labor. Our suppliers unfortunately don't disclose the exact locations of the mines, which is typical for the industry. We always hope to be as transparent as possible when sourcing our ingredients!

Please visit our product pages or send us an email at hi@saiehello.com if there is anything else you are interested in learning about.

We have lots and lots of plans for future products. Please follow us on instagram @saiebeauty to keep abreast of about new product launches.

At Saie we focus on developing products that we really, really want for ourselves and members of our community. They are formulas or products that are either missing in the non-toxic market, or that we feel are superior to other products.

Something not playing nicely with your skin? We’d love to help! Please send an email to hi@saiehello.com within 30 days of receiving the product so we can assist. We also encourage you to check out our Full Ingredients List before ordering if you have a known sensitivity. 

We’d love to get you shade-matched for Slip Tint, and/or make personalized product recommendations for you! Send us a selfie to hi@saiehello.com, or text SAIE to 30232, and our team will make our recommendation. Our hours are Monday-Friday 9am-5pm EST. 

Having trouble with your pump? No worries, there’s an easy fix! Our eco-friendly pumps for Glowy Super Gel, Slip Tint & Sunvisor work based on having an airtight seal - there is no straw like other pumps have, meaning less plastic. However, sometimes an air bubble can sneak into the bottle making it finicky, but there are a few different tricks to work out the extra air in your bottle:

Make sure the pump is tightly screwed onto the bottle and try to get the product down near the pump (holding upside down helps). Then, hold a finger tightly over the dispenser so you're completely blocking anything, even air, from coming out. Simultaneously, slowly & firmly pump the tube several times - this creates a pressure that will help work out the air bubble. 

For Slip Tint & Sunvisor, it may help to squeeze the bottle lightly while you pump as well! If that doesn’t work, carefully unscrew the pump from the tube, then gently squeeze the product down to the tube opening (like toothpaste!). This should help release some air from the tube. Before any product is squeezed out, screw the pump back on securely and try these steps again. For further assistance, please email hi@saiehello.com!

The following merch items are final sale:

• The Vanity Case
• Mini CitySet™ Case
• The Bellhop Bear Keychain
• Saie Vintage items

As a company, we’ve made a strong commitment to practice sustainability as much as possible. We are happy to work with you and find the best solution if you wish to make a return!

We want you to be happy with your products. If you open the product and do not totally love what you ordered, we offer a 50% refund along with a 25% discount toward your next order within 30 days of purchasing. Please contact hi@saiehello.com and we'll help you find something you love!

For unopened orders, please contact hi@saiehello.com within 30 days of your purchase so we can best assist.