FAQ

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Returns
updated July 1, 2020

How can I return an unopened order?

We will accept returns on any unopened / unused products within 60 days of your purchase date. Please email hi@saiehello.com with your order number to receive an RMA number and shipping label. Once received back, we will refund the value of your order minus a $5.95 shipping and restocking fee. Please allow up to 14 business days for your refund to be processed and returned back to your statement. If you have any questions, please let us know!

How can I return an opened order?

We want you to be happy with your products! If you did not totally love what you ordered, we offer a 50% refund along with a 25% discount toward your next order. Please contact hi@saiehello.com and we'll help you find something you love!

What about shipping?

To return your product, we'll send you a return shipping label. However, the cost of return shipping will be deducted from your refund.