FAQ

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Returns
Updated April 14, 2021

As a company, we’ve made a strong commitment to practice sustainability as much as possible. We are happy to offer the below options if you are looking to make a return!

How can I return an unopened order?

The Green Option
We keep the planet in mind, always. In lieu of back-and-forth shipping that adds to our carbon footprint, we'd love to offer you a 10% discount toward something new! No need to send the product you have back to us - feel free to gift it to a friend.

The Yellow Option
We are happy to follow our Unopened Return policy: we will accept returns on any unopened / unused products within 60 days of your purchase date and will send you a prepaid shipping label to complete the return. Once received back, we will refund the value of your order minus a $5.95 shipping and restocking fee. Please allow up to 14 business days for your refund to be processed and returned back to your statement.

How can I return an opened order?

We want you to be happy with your products! If you did not totally love what you ordered, we offer a 50% refund along with a 25% discount toward your next order within 30 days of purchasing. No need to send the product back to us, feel free to gift it to a friend. Please contact hi@saiehello.com and we'll help you find something you love!